Frequently Asked Questions

What happens when I submit my order?
When your order is received, you will receive a confirmation email.  Your order is normally processed within 12 – 48 hours on in stock items.  Some items that are online only are processed in 4 - 5 days.  We will notify you via email if your item(s) are sold out or on backorder.  We will also notify you when your order ships and give you tracking information.

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How will I be contacted if there is a problem or question about my order?

We will communicate via email for questions, problems or unexpected delays about your order.  Please keep an eye on your in box .


How long will it take to receive my order?
We generally ship via United States Postal Service using priority mail or First Class.  Your item should arrive 2 – 3 days from the date of shipping,. 


How are orders shipped?
We currently use the United States Postal Service First Class or Priority Mail Service, UPS or FedEx ground. You may be contacted by us and your shipping rate may change for extrememly large or heavy items.  We will not ship the aforementioned large,heavy items without your permission if there is a price increase for shipping.


How are shipping charges calculated?
We don’t charge a handling fee and you are only charged actual shipping charges according to the USPS Priority Mail, UPS, or FedEx rates by weight and dimension.  Some items ship free automatically!  There is no charge for in store pickup.


Do you ship overnight?
We use the United States Postal Service and the Express Mail option is NOT a guaranteed overnight delivery.  It is a guaranteed second day delivery for most packages shipped Monday through Thursday.  If you are unsure about overnight shipping, please email or call us at 806 874 6773


Can I check the status of my order?
Yes, your shipping information email will have a link so you can check the status of your order.


Why does my order seem to be taking longer to arrive?
If you order seems to be late you can always call or email us with questions.  But, remember credit card approval must be received prior to processing and that sometimes can take 24 hours and some items take 4 - 5 days to process.  We do not ship on federal holidays or weekends. 


Can I return or exchange items ordered online?
Of course!  Your satisfaction is very important to us.  You may return your purchase to our store within 7 days of receipt of your item(s).  Items must be in as new condition (tags attached, packaging intact, unwashed, unworn).  Boots may only be returned if the soles are unscratched.  Try your boots on and walk on carpeted areas only to check for correct fit.


When will I receive my refund?
If you are exchanging an item and a credit is required, your card will be credited for the purchase.  If you are due a refund for a returned item, you will be refunded when the item is received.  Please allow up to 7 days for a credit to appear on your credit card statement.  Please note that you will be assessed a $5.00 flat rate shipping fee for exchanged items.  Credit card information is never retained by Cornell’s Country Store, so you will be required to place your credit card information on the Return Merchandise Form.


Can I change my order after it has been submitted?
As long as your order has not been shipped, yes you can change shipping information, quantities ordered, and items ordered.  If you are adding items, we will need to obtain your credit card information via telephone or you can simply place an additional order online.


How do I ship my return or exchange?
We strongly suggest that you ship your items via USPS, FedEx or UPS and obtain tracking information.  If there is no tracking information we will be unable to assist you in your return.  All items can be returned to Cornell’s Country Store, PO Box 1300, 903 E 2nd Street, Clarendon, TX 72926.  Please be sure to include a copy of your packing slip or a copy of your email order confirmation with your return or exchange.  Also, please include the return merchandise instruction page with your package.


Do I have to pay for shipping my return/exchange back to Cornell’s Country Store?
Yes, you are responsible for return shipping costs. We realize this may be a burden, but to offer free returns we would have to increase our every day prices in order to make up for money lost on shipping fees.  We apologize for the inconvenience.


Am I charged shipping when an exchange is shipped to me?
You will be charged a $5.00 flat rate shipping fee for items that are exchanged, unless we shipped you an incorrect size, etc.  In that case there is no charge on shipping your exchange.  Please include your credit card information on the Return Merchandise Form to pay for shipping of your exchange.  If the credit card information is not included we will hold your exchange until credit card information has been obtained. 


What if I have a question about my order?
Please call 806 874 6773 Monday thru Saturday between the hours of 8:00 a.m and 4:00 pm. Or email Deanna@CornellsCountryStore.com for assistance.


Is my email address shared with any other companies?
No, your email is never shared.  Periodically, we may send an email with special offers, coupons, updates on new products etc.  If you prefer, you may unsubscribe to these emails by clicking the unsubscribe link in the email.


Do you ship outside the U.S.?
Currently we ship to Canada and parts of Europe and South America.  Please email Deanna@CornellsCountryStore.com with any further questions.


What forms of payment do you accept?
We accept MasterCard, Visa, American Express and Discover.  We also accept PayPal and Sezzle payments.  You may also mail a check and your order will be mailed 10 days after receipt of the check.


What size belt should I order?
Always order up one size from your pant size.  If you wear a size 34” jean, order a 36” belt etc.


What if I have a suggestion for a FAQ?
Please submit your suggestions to Deanna@CornellsCountryStore.com


Do you have a printed catalog?
Not at this time, our website is our catalog.

 

My size is unavailable or out of stock, will it be available soon?
Please email Deanna@CornellsCountryStore.com for assistance.  Some items are regularly restocked and some are not.